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Inflight Review : MIAT Mongolian Airlines
During the week of Hong Kong's premier travel mart ITE & MICE 2018, the reporter of this travel news medium embarked on his inaugural flight to Ulaanbaatar, the capital city of Mongolia, from Beijing, with MIAT Mongolian Airlines B737-800 on 11 June 2018, and returned to Singapore on 16 June 2018. Hong Kong was not chosen as the stopover point due to higher prices and bad weather in HK.
Airline and Routes : It is a full-service airline that competes with Air China and other airlines for passengers to Ulaanbaatar. MIAT has code-sharing flights with Cathay Pacific.
Livery : The official horse logo colours of MIAT Mongolian Airlines, white and blue, do not appear on the MIAT aircraft's body, However, this makes the livery sleek and induces travel desire with MIAT in any weather, haze included. The livery itself connotes smooth and luxurious travel experience. ****
Aircraft : The B737-800 seat legroom is spacious. ****
Baggage Requirements : A carry-on baggage measuring 115 cm in total to be stowed in the overhead compartment and a small item to be stowed under the seat are accepted. Total carry-on baggage weight is maximum 5 kg only, however.
Safety Demonstrations : Adequate. ****
Inflight Magazine : MIAT Mongolian Airlines Inflight Magazine is the official inflight magazine of MIAT Mongolian Airlines. MIAT also provides copies of Mongolia Forbes magazine onboard. Inflight magazine copies are not available at its ticketing offices outside Ulaanbaatar. It is the best tool to market MIAT's flight services, corporate image and Mongolia tourism, however. The airline needs to widen distribution channels for its literature.***
Inflight Service / Entertainment / Onboard Meals and Refreshments : The air stewardesses serve mixed nuts first followed by more than one standard Economy Class complimentary meal and drinks. The journalist ordered tasty Mongolian vegetarian meal as above, which includes cheese, fruits and more nuts but no noodles or rice. There is no inflight audio-visual entertainment to match the expensive fares. ***
Sky Shop : Yes.****
Surcharges : None. ***
Bookings : One can book a MIAT Mongolian Airlines ticket at www.miat.com, Skyscanner, Ctrip, Zuji, Alternative Airlines and MIAT's ticketing and GSA offices.***
Check-In and Departures : Check-in at international airports opens 2 hours 30 minutes before departure and closes 30 minutes before departure. If one arrives 3 hours and more at Ulaanbaatar airport before departure, please wait at the Passenger Send-off Section of the terminal building for the check-in call. ****
Ground service in response to passengers' requests and enquiries : MIAT Building (as above) staff's customer service is the best. Overseas ticketing office communication experience needs to improve. ***
Overall Impression : MIAT Mongolian Airlines should raise carry-on baggage weight allowance and open more branch offices overseas to promote Mongolia travel and deliver the correct information on ticketing and check-in matters. Owing to the acceptable inflight and excellent ground service quality of MIAT, it is a three-star airline that is approaching four-star service quality.***
** Poor / two-star
*** Good / three-star
**** Very good / four-star
****** Excellent / six-star (the highest category)